Returns & Exchanges

At Pinocchio's Pantry, we take pride in the quality of our artisanal ingredients; if your order does not meet your expectations, we offer returns on non-perishable items within 14 days of delivery. Due to safety regulations, perishable food items cannot be returned unless they arrived damaged or defective.

Return Process

• 1.
  Contact Our Team

  Email our customer support team with your order number and a brief explanation of the issue to initiate your return request.

• 2.
  Provide Verification

  For items that arrived damaged or spoiled, please include clear photographs of the product and packaging for our quality control review.

• 3.
  Package Your Items

  Place the unused, non-perishable items back in their original packaging to ensure they are protected during the transit back to our pantry.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will issue a refund to your original payment method within 5 to 7 business days.